Head - Global Customer Support - Applications

Global Customer Support Head

The ideal candidate: Supporting core banking, banking applications, Finacle support , fintech

Company:

The company is a market leader in mobile money and digital wallet space (It is a part of a multi billion dollar software giant in India). It has a presence in 50+ countries where it touches the lives of over 150 million people for their payment requirements. The company is now venturing into embedded fintech space to disrupt the card payment market with a cloud hosted, open API platform.

The company's platform will enable their customers to embed digital payments into their core proposition. The develop friendly platform will enable their customers to instantly issue physical or virtual cards to suit their needs. The company will also offer end to end management of the card operations through its wide range of ecosystem partners.

This is a new initiative of the company and the team comprises the smartest innovators with rich experience in fintech and payment space. The company looks forward to welcoming like minded people to join them in their mission of transforming digital payments globally

Position: Global Customer Support Head

Location: Bangalore/ Gurgaon

Experience: 15-20 yrs

Roles & Responsibilities :

- Manage support for customers across the Globe

- Bring in best practices for the group

- Governance with customers and with different SBUs.

- Build a world-class support process and team.

- Supporting the business team in preparing and defending Support proposals and AMC business.

- Leading a large support team of direct & indirect team of 100 employees

- Support Global