Job Description : - Defining the F&amp;B offering - the right menu and recipes based on identified needs of the target customers, and delivering to the end customers with strong quality management - End-to-end management of core F&amp;B processes - defining and ensuring adherence to all F&amp;B processes including demand forecasting, procurement, storage, kitchen operations, logistics, and final presentation / service to the customers - Cost management : meeting target costs for meals served across locations, with efficient procurement, controlling wastage's and planning the right processes that deliver planned cost - Customer satisfaction : achieving high levels of customer satisfaction of food, defining the right channels for food feedback collection and action, complaint resolution, minimizing churn due to food issues, and driving higher occupancies at the properties with an attractive food offering - F&amp;B Infrastructure management : building the right level of infrastructure to handle the growing demand with appropriate kitchen layouts, equipment, safety and hygiene - Team management, resource planning and hiring : Managing a high performance driven team, and building a strong organization with robust resource planning and hiring across levels - Developing strong information dashboards : ensuring the right data processes are in place for effective data capture and analysis to enable quick decision making KPIs for the role would be the following : - High customer satisfaction - Food satisfaction rating of 4+ on a scale of 5 - Cost management - as defined per city / target segment - Meeting target service levels and key operating metrics, low turnaround times for customer issues - Process adherence and timely reporting - Team development and growth

Delhi NCR

Head - F&B Operations 

Head - F&B Operations  ,Job Description for Head - F&B Operations  in Stanza Living in  Delhi NCR for (8-26) years of experience. Apply Now!

Job Description for Head - F&B Operations  in Stanza Living in  Delhi NCR for (8-26) years of experience. Apply Now!