Head - Employee Relations - IT/ITeS

Head - Employee Relations

Key Responsibilities :

- Develop employee relations strategy and plan, with a focus on developing a positive ER climate for India.

- Work closely with key stakeholders including Legal, Security, Risk and Compliance, etc. to design and deliver strategies, policies and practices that are aligned with purpose, objectives and values.

- Support Business through end-to-end disciplinary and grievance case management, employment policy and process advice and to ensure line managers are able to effectively inculcate a conducive and compliant work environment.

- Ensure HR policy development and review in line with best practice, legal requirements and in support of client's strategic objectives.

- Manage the ER team effectively and ensure continuous upskilling, optimal workload allocation and career pathing and progression for team members

- Track and measure ER case metrics and ensure the provision of employee relations analytics and data to business and other internal stakeholders.

- Liaise with Employment Legal team to ensure legal risks are fully considered and to ensure consistency of advice and guidance to business.

- Provide focused training and development for line managers around common violations and how to deal with them.

- Ensure appropriate management of discipline policy including taking decision disciplinary cases and recommend and execute disciplinary sanctions including and upto termination

- As a senior leader, represent the function internally and externally, as appropriate, across a range of stakeholders including government authorities and regulators.

- Ensure robust compliance with all labor related statutes including maintaining records and filing returns

- Keep updated on all changes in labor laws/ statutory guidelines and take necessary actions (as and when required) for ensuring compliance in case of changes in any laws/ guidelines from time to time

- Ensuring timely response on all Labour inspector's visit, making, vetting the response and closure

- Co-ordination with all Labour consultants and review of their performance

- Proactive co-ordination with labour authorities

- Be a visible role model for the client's values and behaviours

- To proactively partner with senior management and other colleagues within the business to achieve client's targets.

- To define ER and IR actions, and to input significantly to the company wide approach.

- To initiate and develop processes/products/services to support business strategies.

- To evaluate the effectiveness of ER and IR practices/processes for the business and to lead change.

Business Impact :

- Clear precise process maps and guidelines to enable and empower Business line managers to manage employees more effectively and contribute to strategic growth of Business .

- Proactively identifies gaps in existing policies, SOPs and procedures, and solutions them in partnership with Business.

- Develops commercially sound solutions that influence business unit results and improve customer relationships.

- Increased awareness of functions outside of own business area.

- Impact is medium-term and there is involvement in longer term strategic planning.

- May require geographic co-ordination of functions or global functional.

- Accountable for function cost performance.

- Long term strategy and overall business philosophy typically guide this role.

Authority/Decision Making :

- Translates strategy into actionable programs, operations or activities.

- Formulates operational guidelines.

- Demonstrates strategic thinking, assumes a broad perspective.

- Will be responsible for disciplinary action as the Disciplinary Authority for all client entities in India

- Works with a high level of autonomy, and is comfortable in the absence of direction.

Qualifications :

- MBA (HR)

- Qualified lawyer with specialisation in labour law.

Skills/Experience :

- Substantial experience of leading an employee relations function in an IT/ITeS company

- In depth knowledge of employment law and industrial relations practices and their contribution to business success

- Experience of creating and implementing employee relations interventions that have a demonstrable impact on organisational success

- Ability to build relationships and communicate at all levels within an organisation

- Flexible approach to problem solving, balancing policy, best practice, legal and business issues to provide pragmatic solutions

- Credible expert with the ability to influence; evidenced through delivery and up to date knowledge

- Inspiring leader, with an ability to engage their team and the wider organisation

- Substantial knowledge and experience in ER and IR issues covering negotiation and consultation (as required), a breadth of activities, and best in class practices and policies.

- Recognised thought leader.

- This is a collaborative position in the HR field, so people with a passion for creative conflict resolution and a knack for negotiation will thrive in this role.