Head - Employee Experience - ITeS

Head of Employees

Objectives/purpose of the job :

A. Providing thought leadership at a strategic level on people matters

B. Striking a balance between employee voice and business imperatives

C. Creating employee value proposition

D. Increasing stickiness with the company

E. Coaching managers on people matters - goal setting, improving morale, giving feedback and coaching

F. Design positive employee experiences using principles of neuroscience, emotional intelligence, and work life balance

G. Promote and institutionalize company values in engagement activities

Deliverables :

1. Employee retention - increasing the four levers of retention - hope, trust, value and worth; proactive measurement of potential retention and timely action to redress

2. Stakeholder management - partnering with department heads, account delivery managers, project managers and employees to form constructive partnerships to achieve company

3. Employee engagement programs - design of Employee Experience moments, floor activities, connects, collecting grievances and actioning them, talent clubs involving fitness, learning, reading, personal finance, psychological health

4. Rewards and recognition - ensure rewards and recognition programs run on schedule; are refreshed and stay current and are valued among employees

5. Celebration - events - create and run a regular schedule of events; create a variety of engagement programs and events including employee

6. Work environment - ensure physically the work environment is appealing and engaging; provides emotional and psychological comfort and safety; has a balance between professionalism and fun

Person specifications :

Mandatory :

1. 10+ years managing a team of HRBPs, Employee Experience strategists

2. Led a team of at least 10 - assigning and tracking tasks to completion, giving feedback, dealing with non performance

3. Familiarity and expertise in dashboards, reporting, metrics

4. Attention to detail in organising and execution of events

5. Very high degree of alignment with and understanding of business leader requirements - ability to work with demanding stakeholders

6. People person with ability to adapt and work with different personalities on a 360 basis

7. Assertive person who can advocate people voice and use a variety of influencing and persuasive techniques

Desirable and important :

1. Design thinking and journey mapping ability to build unique employee experiences

2. Learning ability

3. Understanding of IT Services business levers