Recruitment Associate at Peoplestrong
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Head - eCommerce - Retail (8-10 yrs)
- P&L responsibility of E-commerce business from in-house brand websites
- Drive omni-channel initiative to drive sales and fulfilment from stores.
- Ensuring correct revenue realization, account settlement and financial reconciliation
- Responsible for overall look and feel of websites including UI/UX and visual/written communication on websites.
- Budgeting of performance marketing and technology initiatives
- Enhance NPS - Driving customer experience by collaboration with technology team, commercial and financial teams.
- Manage Customer experience across complete order cycle and beyond.
- Growth hacker - Responsible for performance marketing , improving conversion and sales through analytics, paid media campaigns , social media, e-mail, SEO, and referral websites.
- Technology savvy to do website roadmap planning in sync with external technology teams to deliver a superior customer experience.
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