Head - Digital Transformation - Strategic Accounts - BFSI Sector - BPM

Head - Digital Transformation - Strategic Accounts

- Drive the Transformation (including BPM, Robotics Process Automation, Analytics and AIML) for it's DPO Line of Business . As an DPO Transformation Leader, the candidate will be required to perform following functions: -

- Oversee and Govern Transformation initiatives in BFSI vertical customer(s) to enable the account's mission and objectives and to promote productivity, revenue, profitability and growth

- Ensure efficiency, quality, service, and cost-effective management of resources to achieve revenue and margin targets

- Thought Leadership: Design and implement general and customer specific strategy roadmaps for next gen technology adoption, implementation and evolution using right-fit technologies

- Drive Kaizen & Innovation, Process re-engineering initiatives, gain deeper understanding of pain points from business requirements, operations and technology standpoint to drive better business results in customer operations

- Client Governance & Senior Stakeholder Management

- P&L, Revenue Management

- Min. 12-15 years experience in IT and extensive exposure to transformation & automation domain. Excellent understanding of current BPO automation products and technology & upcoming trends in the technology landscape

- Desirable to have experience on BFSI Domain / Asset Management / Capital Markets

- Experience in managing large direct team and able to drive accountability in matrix structure. Strong interpersonal and influencing skills

- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask