We are hiring for a client of ours who are a leading Broking co of India based in Mumbai. This role will be the Head and manage the entire B2C - Digital Sales vertical of business.

Specifically, would be responsible for the Contact Center (outbound) sales teams spread across 9 fully owned contact centres an India and an employee base of approx 300-400 people. Hence, our client is looking for candidates with experience in Fintech organsiations, Online Trading cos, Digital Banking organisations etc.

Major Responsibilities :

- Head and manage the entire B2C - Digital Sales vertical of business including Digital Sales Acquisition Team, Dealer & Client Referral Team.

- Own complete P&L of the tele-sales vertical and formulate a data-driven strategy for growth of the business

- Achieve business numbers in terms of accounts, margin, cost of acquisition, lead conversion etc. for entire B2C vertical of the business.

- End to end ownership of team level targets and cost budgets

- Design the inside sales strategy, set business goals drive execution to achieve these goals for your teams

- Ensure call quality standards are met and the achieve the desired quality scores based on intensive and structured training interventions and assessments

- Ensure manpower budgets are filled within the defined TAT through employee referrals and HR interventions

- Create a motivated work place environment and ensure high levels of employee engagement to achieve higher vintage of employees

- Design structured onboarding processes and handholding for new employees to achieve productivity targets and to keep attrition and PEP within the stipulated levels

- Work closely with cross-functional vertical leaders in the formulation and execution of sales strategy, identify areas of improvement and implement effective solutions

- Work closely with Marketing Team to manage the desired lead flows

Process improvement initiatives :

- Undertake process improvement initiatives / projects to improve the efficiency and productivity in the areas of first call TAT, Lead conversion, customer referrals, STP conversions, KYC documentation, etc.

- Work closely with training and quality team to improve call quality standards

- Develop reward and recognition programs to achieve the desired business plan numbers

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