Head - Digital Operations

- Create and manage project plans.

- Assist customer care through monitoring, feedback, resource planning, staffing, and all other methods to achieve and/ or exceed metrics.

- Monitor property/ project activity (volumes, key performance indicators/ metrics, corrective action reporting, performance plans, trends, client/ project content changes, etc. Coordinate all the resources necessary to ensure project completion and/ or service level attainment.

- Continually work with functional owners to identify and implement improvements.

- Develop accurate action plans for the identified program and process improvement.

- Coordinate with all internal resources to ensure the achievement of metrics and timeframes of projects.

- Manage project conflicts if arising.

- Guides the project team (both technical and business) through effective decision making around project strategy, solution options, etc.

- Resolves and/ or escalates issues in a timely fashion.

- Establishes prioritization and work sequencing within the project plan. Minimizes our exposure and risk on project.

- Outline and reports on project health/ status (working with core technical leads on the project).

- Identify and resolve project resource conflicts (both within and across projects). Resolve customer complaints via phone, email, meetings etc.

- Suggest solutions to client projects.

- Be the point of contact between the customer and the vendor/ internal team.

- MBA, with a minimum of 10 years of technical experience at companies of good repute.

- Deep technical knowledge and is known for being a problem solver. Preferred If Candidate has worked On PHP, MySQL Technologies.

- Have the ability to manage multiple projects and remain flexible through multiple revisions while keeping a keen attention to detail.

- Great team player with good communication and interpersonal skills.

- Good leadership and mentoring skills.