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22/01 Pranavi
Director at Enrich & Enlight Business consulting Pvt Ltd

Views:337 Applications:89 Rec. Actions:Recruiter Actions:11

Head - Digital Marketing/Campaign Management - Advertising Firm (10-20 yrs)

Pune Job Code: 884442

Strong communication skills, operations acumen, deep understanding of campaigns and digital marketing, and preferably a certified consultant in either of the following -

a. Salesforce Marketing Cloud

b. Adobe Marketo

c. Adobe Campaign

d. Oracle Marketing Cloud [least preferred]

2. Should have strong consulting experience on complex campaign conceptualization, build and deployment

3. Should have at least 10+ years of experience in ops management in digital marketing portfolios

4. Should have managed a span ratio of 50+ resources

5. Will be good if he has COE experience as well

6. Should have good experience on operational governance areas - managing quality, SLAs, risks

7. Should definitely have worked with International clients across geographies. Should have exposure to dealing with Senior [CXO, Director, VP] level execs

What this person is supposed to do -

- Service Excellence - Ensure quality delivery all the time and minimize client escalations. Manage escalations about service / quality across the cluster. Ensure that there are at least 2 risk callouts per month. Should be documented and discussed with CEM, immediate manager on a monthly basis

- Margin Management :


- Meet or exceed targets for profitability 


- Work with sales on increasing revenue. Identify areas for cost reduction and thereby increase profitability. Should have high focus on reducing roll offs

- People Engagement - Make company a better place to work with for employees through their development, retention and growth. Manage performance strictly but control attrition

- Client Delight - Increase client stickiness by demonstrating value through initiatives, improvements and value-adds. Manage strong relationship with clients and onshore team [CEMs etc]

- Ensure superlative client experience in exec meetings

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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