Position : Head - Digital Engagements
Level : VP
Reporting to : Head - Digital Business
Reporting team : 3-4
Location : Mumbai
Key Deliverables :
- Responsible for digital transformation for the Wealth digital business.
- Responsible for end-to-end customer experience and journey on digital platforms
- Ability to enrich the data, using API and alliances
- Analyse customer behaviour and efficacy of digital campaigns and performance of our digital platforms
- Analyse and evaluate end-to-end customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Qualification & Experience:
- MBA with minimum 10 to 12 years of experience in E-commerce or FinTech companies
- Understanding of customer analytics and behaviours
- Stakeholder management.
- Project management and collaboration with multiple stakeholders.
- Experience in advanced digital analytics
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