Senior Consultant at Indusion Consulting
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Head - Digital Commerce - Electronics/Electrical Components Manufacturing Firm (8-12 yrs)
Company Profile: One of the fast-growing electronics/electrical components manufacturing organizations headquartered in India, and has a presence globally.
Role Summary: Responsible for ensuring frictionless customer experience across a retail customer's fulfilment journey.
- Should have a strong background in Sales and Marketing Systems, Customer Engagement and Experience Management, New Age techs, Analytics, Planning systems, IT Infrastructure, IT Security, and AI/ML technology.
- Responsible for leading multiple transformational projects like setting up an E-Commerce platform, Call Centre, CRM, etc.
- Implementing new technologies like AI, Chat Bot, RPA, etc. to improve operation efficiency and revenue.
- Driving Digital Transformation Program