Position is for DGM Operations Location : Mysore Account : E-Commerce Minimum 14 years - experience in BPO industry, out of which minimum 8 Years (recent) in managing ecommerce accounts Customer related : - Manages daily performance to ensure that all CROs, Team Leads, AMs, Manager-Operations, Sr. Manager Operations and AGM - Operations are providing an above-average level - Meets/exceeds service and quality levels as assigned by Management/Client - Drive and achieve Value Add targets for the business - Engagement with client at Business Head/Vertical Heads for sustainability and growth Financials related : - Ensure profitability of the process - Preparation of budget and process manpower count - Mining of the account in co-ordination with the Department Head and ensuring the account grows - Forecast any business adversity (Proactive approach) People related : - Works with Cross-Functional Teams to ensure that both internal and external customers- needs are met - Optimum utilization of resource to meet productivity - Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals - Identify key people, mentor leaders (succession planning) Process related : - Manages day-to-day operations of the team, including attendance, attrition and outages, to minimize customer impact.

Karnataka

Mysore

Head/DGM - Contact Centre Operations - eCommerce Account - BPO 

Head/DGM - Contact Centre Operations - eCommerce Account - BPO  ,Job Description for Head/DGM - Contact Centre Operations - eCommerce Account - BPO  in Zodnik in  Karnataka Mysore for (14-25) years of experience. Apply Now!

Job Description for Head/DGM - Contact Centre Operations - eCommerce Account - BPO  in Zodnik in  Karnataka Mysore for (14-25) years of experience. Apply Now!