Description:

- The role expectations are aspirational and involves transformation, not just execution.

- Identify end-user needs and behavior through research, including observation, interviews, surveys, analytics, and user testing.

- Define requirements for a brand-aligned user experience.

- Lead teams to create and deliver high-quality design experiences.

- Transforming user experience

- Support development of innovative new business models

- Improve experiences for customers by ensuring high-quality design

- Drive design standardization across the organization

- Transforming the organization

- Represent design at top level of the organization

- 2x CEO leadership meetings per month, 3x to 4x board meetings each year

- Spread design by creating a common language and set of practices across organization

- Transforming the design team

- Develop design team skills, supporting regular conference visits for different skill sets

- Nurture a thriving community of designers through monthly town halls

- Represent organization's brand at functions

Background:

- Extensive design experience (15+ years) in either design-led organizations or agencies

- 10+ years' experience in positions of design leadership with proven track record

- Masters in Design from a Reputed Institution

Skills:

- Commercial fluency

- Capable of creating comprehensive metrics systems across multiple products, consumer journeys, and teams. Ability to link design and commercial metrics and convey insights to peers.

- Leadership and community building

- Ability to manage diverse team consisting of multiple disciplines and spread over multiple geographies. Ability to forge strong sense of connection between the team and other departments.

General management

- Comfort with basics of running a large department (eg, hiring, team prioritization, and allocation, budgeting).

- Compelling communication skills

- Aptitude for convincing others (internally and externally) of the value of their ideas. Ability to represent the brand in public domain (2 to 4 industry events, 2+ press articles).

- Demonstrable design talent

- Evidence of design ability-for example, 2+ top-tier design awards in order to better attract strong design talent. Ethnographic skills also valuable to understand quickly and effectively the potential for design in organization; experience with 3+ organizations preferred.

Mind-sets:

- Outside-the-box thinking

- Demonstrates ability and willingness to develop innovative, exciting solutions to business problems. Possesses passion to challenge status quo and find new solutions.

Humility :

- Takes collaborative approach required to understand organizational problems. Believes in a non hierarchical culture of collaboration, transparency, safety, and trust.

Customer centricity

- Is fascinated with how users experience products and services and has a hunger to improve those experiences.

Ambition :

- Possesses significant personal and professional drive to improve standing of design internally.

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