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Recruiter Specialist at Randstad India Pvt Ltd
Views:232 Applications:68 Rec. Actions:Recruiter Actions:8
Head - Debt Collections Strategy - FinTech (8-10 yrs)
Job Description :
- Build and navigate the collection strategy for a large consumer finance portfolio to minimize delinquencies, achieve targets and control costs
- Mentor, train and lead a team of in house Tele-collection agents and manage the external collection agencies
- Analyse Collection efficiency and formulate plans for implementing collection efficiency
- Ensure adherence to Standard Operating Procedures and legal compliance
- Review escalated customer complaints and methods of resolution, conflict and crisis management
- Monitor and keep a close track of Collection Costs in accordance with budget
- Analyse and provide inputs to Credit & Sales teams on emerging trends, patterns in customer behaviour, collections performance across the region
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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