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Head - Education Practice at ABC Consultants
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Head - Customer Support Operations - Online/Internet (12-18 yrs)
Role responsibilities:
- To ensure the full implementation of the Customer Services strategy across the business.
- To ensure that the Customer Services function operates effectively and that the functions- activities are aligned to departmental and Company objectives.
- To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timescales.
- To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
- To represent the Customer Services function as an active member of the Senior Management Team.
- To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Processing.
- Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit.
- Participate and contribute to relevant management meetings.
- Promote effective communication throughout all levels of the Customer Services function
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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