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Consultant at Michael Page
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Head - Customer Support - FinTech (4-8 yrs)
About our Client - Our client is one of the fast-growing fintech in the country
Job Description:
- Devise process, policies & procedures to optimize the customer experience
- Provide support to the agents in case of alerts, escalations in a timely manner
- Ensure that the customer support team handholds our customers as they start using our products
- Identify & evaluate customers- needs and provide solutions for enhanced customer experience
- Understand the products inside out and provide technical support and training to customers, agents, and other stakeholders
- Work in close association with the product team and aim towards continuous enhancement of the product
The successful candidate should:
- Have a minimum of 4 years of work experience in leading operations and customer support team in the Consumer-tech/Fintech/E-commerce/Internet space
- Be familiar with modern CRMs like Zendesk, Freshdesk, etc
- Have experience in vendor management, hiring & training agents, and managing customer escalations
- Have worked with third-party vendors and BPOs for customer support
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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