Upgrade to Pro Member
Head at PMS Consulting
Views:551 Applications:86 Rec. Actions:Recruiter Actions:45
Head - Customer Support - FinTech (4-5 yrs)
Job Profile -
- Looking after the agent/sales support piece. Handling the team of customer support executives and customer support manager.
- Ensure TAT s are being followed
- Ensure Seamless call functioning and correct resolution
- Defining process flow
- Responsible for monitoring team performance through timely feedbacks.
- Monitoring Transactions
- Effective Query Resolution Management
- 4- 10 years of experience in Payment Solution. Preferred candidates will be from FINTECH companies.
- Knowledge of Basic SQL
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
