jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
08/01 Vinod Pandey
Head at PMS Consulting

Views:448 Applications:52 Rec. Actions:Recruiter Actions:45

Head - Customer Support - FinTech (4-5 yrs)

Delhi NCR Job Code: 783392

Job Profile -

- Looking after the agent/sales support piece. Handling the team of customer support executives and customer support manager.

- Ensure TAT s are being followed

- Ensure Seamless call functioning and correct resolution

- Defining process flow

- Responsible for monitoring team performance through timely feedbacks.

- Monitoring Transactions

- Effective Query Resolution Management

- 4- 10 years of experience in Payment Solution. Preferred candidates will be from FINTECH companies.

- Knowledge of Basic SQL

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.