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19/06 Shubha
AVP at Zyoin Web Pvt Ltd

Views:5204 Applications:284 Rec. Actions:Recruiter Actions:62

Head - Customer Support - eCommerce - Startup - IIM/IIT/BITS (4-10 yrs)

Bangalore Job Code: 229295

Best in industry

- Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution

- Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns

- Process customer orders and changes according to company procedures

- Build rapport with customers and interact with them in a warm, friendly and professional manner

- Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns

- Suggest new ways to solve customer problems and improve the customer experience

- Prioritize call responses and timeliness of follow-up based on urgency of call, and escalate unresolved issues in a timely manner

- Answer inquiries by researching, locating, and clarifying desired information

- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, fulfilling requests


- B.E. / B.Tech is preferred

- Customer Service Experience

- Help Desk Experience

- Preferably from e-commerce background

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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