Head - Customer Support - Digital Payment Firm

Job Profile -

- Looking after the agent/sales support piece. Handling the team of customer support executives and customer support manager.

- Ensure TAT s are being followed

- Ensure Seamless call functioning and correct resolution

- Defining process flow

- Responsible for monitoring team performance through timely feedbacks.

- Monitoring Transactions

- Effective Query Resolution Management

4- 10 years of experience in Payment Solution. Preferred candidates will be from FINTECH companies.

- Knowledge of Basic SQL