Head - Customer Success - Shipping & Logistics Products

For our MNC client in shipping and logistics products.

Position can be based out of either Mumbai or Gurugram.

Responsibilities:

Mentoring and leading the team: Manage and Mentor a team of 10-15 Customer Success Owners who would be working as individual contributors, to get the best results out of them.

Business Development: You would need to ensure that your team builds up trusting and consultative relationships with their Customers and provide them cost-effective solutions through company's product.

Mix of new and old accounts: Your team would get a mixed bag of old as well as fresh leads to work upon. New leads will be marketing verified leads for business which are actively involved in import and export.

Retention of existing clients: You will need to create strategies around retention of the existing accounts who are regularly transacting along with your team.

Channel Partners: Your team would also get opportunities to make the freight forwarders and customs brokers buy the services from the company, by selling the Channel Partner program, where they can earn commission for each business deal, they bring on the table.

Revenue Stream: You would be directly taking up the revenue responsibility for the company by being involved in direct sales with Customers and spear-head the direct growth of the organization.

Incentives: They want to build a performance driven culture and with this role, you would be incentivized for your monthly performance.

Desirable Skills and Experience :

Engineering Graduates with MBA will be preferred (Diploma in Logistics or any related discipline would be an advantage)

10+ years of experience and proven track record in account management and business development is a plus;

5years of team management experience is a plus.

Prior understanding of logistics, freight or supply chain industries and their capabilities would be an advantage.

Strong team-management skills, Leadership (Looking for someone who would lead by example); Excellent client relationship management and rapport building skills,

Strong communications and interpersonal skills, Process-orientation and business acumen