We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers. What we expect : - Responsible for ensuring customer success and delight for India and Middle East - Lead and Manage the Customer Success Vision at company from strategic/operational perspective - Develop best practices and state of the art processes for customer lifecycle management - Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction - Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight - Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies - Lead, Develop &amp; Mentor a high performing team and culture of customer delight - Identify market trends, insights and provide thought leadership internally/externally - Develop and Monitor success metrics for organising &amp; measuring performance - Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed - Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs. What are we looking for? - Exposure to handling teams 5-10 years of Strong and proven track record of successfully managing customer relationships and technical projects - Demonstrated exceptional customer &amp; relationship skills - Strong experience with SaaS Solutions Self-motivated, team-oriented, accountable, and focused on exceeding customer expectations - Demonstrated ability to deal with change and excel in high pressure situations - Understanding of the Mobile Ecosystem &amp; App Marketing- Responsible for ensuring customer success and delight for India and Middle East - Lead and Manage the Customer Success Vision at company from startegic/operational perspective - Develop best practices and state of the art processes for customer lifecycle management - Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction - Work effectively with internal stakeholders ( Product and Sales teams) to identify product insights, opportunities for ensuring customer delight- Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies Perks - Work at Scale and challenge yourself- Work with a smart team which grew up in the Mobile First world- Free Lunch and Snacks plus caffeine all day- TT table, Poker nights and team offsite.

Bangalore

Head - Customer Success - SaaS 

Head - Customer Success - SaaS  ,Job Description for Head - Customer Success - SaaS  in Talentiser in  Bangalore for (7-15) years of experience. Apply Now!

Job Description for Head - Customer Success - SaaS  in Talentiser in  Bangalore for (7-15) years of experience. Apply Now!