We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future.
Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.
What we expect :
- Responsible for ensuring customer success and delight for India and Middle East
- Lead and Manage the Customer Success Vision at company from strategic/operational perspective
- Develop best practices and state of the art processes for customer lifecycle management
- Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction
- Work effectively with internal stakeholders (Product and Sales teams) to identify product insights, opportunities for ensuring customer delight
- Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies
- Lead, Develop & Mentor a high performing team and culture of customer delight
- Identify market trends, insights and provide thought leadership internally/externally
- Develop and Monitor success metrics for organising & measuring performance
- Ensure resolution of all customer issues and acts as point of contact for escalations for both internal/external stakeholders as and when needed
- Work closely with Solution Engineering teams to help resolve customer issues as per the SLAs.
What are we looking for?
- Exposure to handling teams 5-10 years of strong and proven track record of successfully managing customer relationships and technical projects
- Demonstrated exceptional customer & relationship skills
- Strong experience with SaaS Solutions Self-motivated, team-oriented, accountable, and focused on exceeding customer expectations
- Demonstrated ability to deal with change and excel in high pressure situations
- Understanding of the Mobile Ecosystem & App Marketing- Responsible for ensuring customer success and delight for India and Middle East
- Lead and Manage the Customer Success Vision at company from strategic/operational perspective
- Develop best practices and state of the art processes for customer lifecycle management
- Drive operational excellence in the areas of on-boarding, adoption, renewal, up-sell, and churn reduction
- Work effectively with internal stakeholders (Product and Sales teams) to identify product insights, opportunities for ensuring customer delight- Develops strong customer relationship and executive stakeholder management including Directors, VPs, and C-level executives of Fortune 500 companies
Perks - Work at Scale and challenge yourself- Work with a smart team which grew up in the Mobile First world- Free Lunch and Snacks plus caffeine all day- TT table, Poker nights and team offsite.
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