We're currently hiring for a Wealth management &amp; Broking client of ours in Mumbai for the role of a Head Customer Service. He/She will be responsible for their Call Centre and any Customer Service touch points for both B2C &amp; B2B clients via a team of 70 + members Job Purpose: Volumes around 70,000 queries and complaints monthly and the product and service propositions are rapidly changing every week to embrace the technology opportunities to achieve STP and self service by customers Job Description: - Analyse issues to pre-empt customer behaviour and exceed customer expectations through continual improvement achieved by engaging all stakeholders across all verticals and developing a robust quality model for customer service - Deft in spearheading the gamut of activities as Mutual Funds, Capital Market Operations, Business Process Design, Implementation &amp; Control, Process Automation - Updated knowledge of latest trends in related digital, technology and product development in digital space - Skilled in developing a detailed process management plan as well as a measurement framework to smoothen the process. - Insightful knowledge of analysis and design of process data, application based process reengineering, process optimization and revenue maximization. - Experience in handling overall functioning of processes &amp; implementing processes in line with the pre-set guidelines for the Capital, Commodity, Derivative Market and Wealth Management Operations. - Own the quality and feedback units to improve Customer Service and overall satisfaction scores - Suitable candidates may forward their updated profiles in strict confidence to or Contact Ganesh Nair at +91 22 6171 7736

Mumbai

Head - Customer Service - Wealth Management & Broking Firm 

Head - Customer Service - Wealth Management & Broking Firm  ,Job Description for Head - Customer Service - Wealth Management & Broking Firm  in Hector & Streak Consulting in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for Head - Customer Service - Wealth Management & Broking Firm  in Hector & Streak Consulting in  Mumbai for (12-15) years of experience. Apply Now!