The Purpose of this role is to provide leadership to execute the L&D organization's strategy and philosophy, develops guidelines, norms and SLAs for ensuring standardized and consistent deployment; monitors its adherence.Understands the plans and priorities of the other L&D verticals, derives implication on the governance/ monitoring vis-a-vis the organization and L&D objectives - Design the overall training model (remote training, self-learning through technology, certification) and modes of training - Draw overall training plan in collaboration with Products teams and respective CS Channel Heads - Define capability requirements (KSAs) required at different levels for different service channels - Build alliances with training partners to provide Training and Development Interventions - Define & measure training effectiveness parameters - Ensures provision and achievement of all training requirements within the CS functions - Drive delivery of induction, all product, process, systems and soft skill training - Evaluates and improves the efficiency of operational training whilst ensuring training requirements are met - Improves the effectiveness and impact of operational training by developing mechanisms to measure training outcomes and quality of training - Evaluates Operational Training teams and provides feedback for continuous improvement - Manages overall training processes within the CS function - Makes recommendations for both external and internal best practice training mechanisms, approaches and modules - Identifies the need for any accredited training modules - Develops and delivers reports to meet requirements and standard reporting requirements - Identifies, establishes and conducts reporting and analysis using pre- and post- assessment methodology and ROI model - Collaborates with the Operations team to ensure that competence gaps are filled - Ensures knowledge of business issues is current - Identifies trends and common challenges and makes recommendations for solutions in collaboration - Proposes solutions to fill any identified gaps in competence as a result of identifying common trends across CSD People Management: Leadership - Leads by example in living the values of the organization - Ensures the department is fully equipped to handle the work load and distribute work flow - Coaches to ensure a full understanding of consequences of errors - Creates an environment that fosters team work and co-operation amongst team members - Creates awareness of Merchants strategic objectives and their alignment to the department and company objectives - Communicates effectively, building and maintaining relationships - Ensures consistent compliance to company policies and procedures, corporate governance and relevant legislation Attraction & Selection - Ensures appropriate staffing and action accordingly - Identifies need for creation of position and forward recommendation to direct manager and HR - Ensures appointments are in line with EE targets / strategy - Selects and places candidates in terms of agreed recruitment and selection process Retention - Develops and empowers people, recognizing and rewarding value-added performance Training and Development - Continually strives to up-skill and motivate staff through effective leadership, mentoring, coaching, performance improvement and the creation and implementation of individual development plans - Monitors implementation of training needs as per individual development plans - Identifies, manages and develops talent Performance Management - Sets direct reports quantitative and qualitative performance objectives and ensure individual performance objectives are in place and reviewed to meet organizational and individual needs - Ensures bi-annual performance reviews take place with direct reports, identifies poor performance and takes corrective action Key Result Areas - Adherence to defined SLAs for content management (creation, management and updation) - Achievement of the scores on Training effectiveness feedback - Design and deployment of Knowledge Management Portal (Technology enabled) and processes (in conjunction with Business and IT team) - Adherence to defined SLAs for Knowledge Management - Design of Assessment & Certification Framework - Achievement of the scores of training effectiveness and impact evaluations - Design of Training Reporting and Analysis Framework

Mumbai

Head - Sales Training 

Head - Sales Training  ,Job Description for Head - Sales Training  in HR Consulting Firm in  Mumbai for (10-15) years of experience. Apply Now!

Job Description for Head - Sales Training  in HR Consulting Firm in  Mumbai for (10-15) years of experience. Apply Now!