15/05 Amrita
Branch Process Head - Lateral Hiring at SkillVentory

Views:5140 Applications:479 Rec. Actions:Recruiter Actions:156

Head - Customer Service/Service Quality - Loan Process Management - NBFC (9-15 yrs)

Mumbai Job Code: 697898


- To oversee customer servicing spread across channels, process and people for retail lending

- To ensure smooth functioning of business 

- Bring changes to improve customer experience and internal efficiencies.

Supervises : Central customer service team and centralized customer service delivery across channels eg Branches, electronic, channels, phone banking etc

- Working Knowledge of loan business, front and back end processes

- Working knowledge on channel development, management and migration

- Working Knowledge on customer behavior, analytics and segmentation

Function specific certifications like COPS, Six Sigma, ISO etc preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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