15/05 Amrita
Branch Process Head - Lateral Hiring at SkillVentory

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Head - Customer Service/Service Quality - Loan Process Management - NBFC (9-15 yrs)

Mumbai Job Code: 697898

Role:


- To oversee customer servicing spread across channels, process and people for retail lending


- To ensure smooth functioning of business 


- Bring changes to improve customer experience and internal efficiencies.

Supervises : Central customer service team and centralized customer service delivery across channels eg Branches, electronic, channels, phone banking etc

- Working Knowledge of loan business, front and back end processes

- Working knowledge on channel development, management and migration

- Working Knowledge on customer behavior, analytics and segmentation

Function specific certifications like COPS, Six Sigma, ISO etc preferred.

Women-friendly workplace:

Maternity and Paternity Benefits

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