AM - Operations at Hector & Streak
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Head - Customer Service & Quality - BFSI (12-15 yrs)
- Deft in spearheading the gamut of activities as Capital Market Operations, Business Process Design, Implementation & Control, Process Automation
- Skilled in developing a detailed process management plan as well as a measurement framework to smoothen the process.
- Insightful knowledge of analysis and design of process data, application based process reengineering, process optimization and revenue maximization.
- Experience in handling overall functioning of processes & implementing processes in line with the pre-set guidelines for the Capital, Commodity, Derivative Market and Wealth Management Operations.
- Own the quality and feedback units to improve Customer Service and overall satisfaction scores
- Analyse issues to pre-empt customer behaviour and exceed customer expectations through continual improvement achieved by engaging all stakeholders across all verticals and developing a robust quality model for customer service
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