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Dhanashri

AM - Operations at Hector & Streak

Last Login: 27 November 2019

3693

JOB VIEWS

289

APPLICATIONS

52

RECRUITER ACTIONS

Posted in

BPO

Job Code

635440

Head - Customer Service & Quality - BFSI

12 - 15 Years.Mumbai
Posted 5 years ago
Posted 5 years ago

- Deft in spearheading the gamut of activities as Capital Market Operations, Business Process Design, Implementation & Control, Process Automation

- Skilled in developing a detailed process management plan as well as a measurement framework to smoothen the process.

- Insightful knowledge of analysis and design of process data, application based process reengineering, process optimization and revenue maximization.

- Experience in handling overall functioning of processes & implementing processes in line with the pre-set guidelines for the Capital, Commodity, Derivative Market and Wealth Management Operations.

- Own the quality and feedback units to improve Customer Service and overall satisfaction scores

- Analyse issues to pre-empt customer behaviour and exceed customer expectations through continual improvement achieved by engaging all stakeholders across all verticals and developing a robust quality model for customer service

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Posted By

user_img

Dhanashri

AM - Operations at Hector & Streak

Last Login: 27 November 2019

3693

JOB VIEWS

289

APPLICATIONS

52

RECRUITER ACTIONS

Posted in

BPO

Job Code

635440

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