Head - Customer Service & Operations - NBFC

- Liasoning with sales, credit underwriting, collections team head etc for collective customer relationship management & retention

- Driving telesales through branch customer service representatives

Profile :

- You must be MBA/CA with 10+ years' work experience and following skill sets -

- Must Have at least 10 years' experience within Financial Industry, and at least the previous 5+ years purely in Retail Banking or Consumer Finance

- Have at least 3+ years of experience as a Division Head/ VP equivalent

- Self-confidence to deal effectively at the highest levels & effectiveness in dealing with escalations & retention

- Been a team player with the ability to motivate and lead

- Good business sense and the ability to develop an understanding of the NBFC's products and dynamics in the market.

- Have uncompromising ethics and the willingness to take a stand with line management on business decisions from a financial perspective and business conduct.

- Have a good understanding of products in current market conditions

- Have a good understanding of credit risk and operational improvement

Job Offer

- Excellent learning & growth opportunities

- Great working culture with attractive renumeration & ESOPs at offer

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ridhima Jain on +91 124 452 5458.

Contact - Ridhima Jain 

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