Head - Customer Service & Operations - NBFC (10-20 yrs)
Head - Customer Service & Operations for a fast growing NBFC
Industry - Financial Services
Job Type - Permanent
Description - strategic role & a great opportunity to work with the NBFC business
Leadership role with a strong & growing NBFC
Client Details :
Our client is a leading financial services company in India with a diversified portfolio in multiple businesses. It is one of the fastest growing NBFC headquartered in Delhi. They have a strong portfolio and multiple growth opportunities
Description :
- Designing and developing customer service procedures & module
- Liasoning with sales, credit underwriting, collections team head etc for collective customer relationship management & retention
- Driving telesales through branch customer service representatives
Profile :
- You must be MBA/CA with 10+ years' work experience and following skill sets -
- Must Have at least 10 years' experience within Financial Industry, and at least the previous 5+ years purely in Retail Banking or Consumer Finance
- Have at least 3+ years of experience as a Division Head/ VP equivalent
- Self-confidence to deal effectively at the highest levels & effectiveness in dealing with escalations & retention
- Been a team player with the ability to motivate and lead
- Good business sense and the ability to develop an understanding of the NBFC's products and dynamics in the market.
- Have uncompromising ethics and the willingness to take a stand with line management on business decisions from a financial perspective and business conduct.
- Have a good understanding of products in current market conditions
- Have a good understanding of credit risk and operational improvement
Job Offer
- Excellent learning & growth opportunities
- Great working culture with attractive renumeration & ESOPs at offer
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ridhima Jain on +91 124 452 5458.
Contact - Ridhima Jain
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