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08/10 HR
HR at Michael Page

Views:3492 Applications:301 Rec. Actions:Recruiter Actions:0

Head - Customer Service & Operations - NBFC (10-20 yrs)

Delhi Job Code: 622032

Head - Customer Service & Operations for a fast growing NBFC

Industry - Financial Services

Job Type - Permanent

 Description - strategic role & a great opportunity to work with the NBFC business

Leadership role with a strong & growing NBFC

Client Details :

Our client is a leading financial services company in India with a diversified portfolio in multiple businesses. It is one of the fastest growing NBFC headquartered in Delhi. They have a strong portfolio and multiple growth opportunities

Description :

- Designing and developing customer service procedures & module

- Liasoning with sales, credit underwriting, collections team head etc for collective customer relationship management & retention


- Driving telesales through branch customer service representatives


Profile :

- You must be MBA/CA with 10+ years' work experience and following skill sets -

- Must Have at least 10 years' experience within Financial Industry, and at least the previous 5+ years purely in Retail Banking or Consumer Finance

- Have at least 3+ years of experience as a Division Head/ VP equivalent

- Self-confidence to deal effectively at the highest levels & effectiveness in dealing with escalations & retention

- Been a team player with the ability to motivate and lead

- Good business sense and the ability to develop an understanding of the NBFC's products and dynamics in the market.

- Have uncompromising ethics and the willingness to take a stand with line management on business decisions from a financial perspective and business conduct.

- Have a good understanding of products in current market conditions

- Have a good understanding of credit risk and operational improvement

Job Offer

- Excellent learning & growth opportunities

- Great working culture with attractive renumeration & ESOPs at offer

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Ridhima Jain on +91 124 452 5458.

Contact - Ridhima Jain 

The Apply Button will redirect you to website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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