Head - Customer Service & Operations - BPO

- To manage Inbound, Outbound, and operations

- To manage the Product and Sales teams to drive productivity and Conversion using the Call Center.

- Drive lead conversions through the call center and branch operations

- Identify process gaps for enhanced customer experience and increased productivity.

- Liaise with internal stake holders like Audit & Compliance, IT, Product and Brand marketing team to ensure seamless operations.