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Practice Manager at Leadership Hiring
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Head - Customer Service Operations (15-20 yrs)
Role and Responsibilities
As the Head of Operations you will
- Lead the Customer Service Operations in India
- Partner with Global teams to understand root cause of performance challenges and drive a philosophy of continuous business improvement.
- Be apart of the leadership team in India that will determine best strategic options for the future growth of India Operations.
- Lead employee engagement, training and Talent management
- Lead and/or participate in Operations-specific and/or company 's wide projects .
Essential Qualifications
To be eligible for this role you will need to have
- A graduation / Post Graduation certificate in any field
- Over 15 years of total work experience in customer operation
- At least over 6 years of people management experience
- Experience in driving project, process excellence and growth strategy
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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