Head - Customer Service - IT (11-18 yrs)
Head - Customer Service
Our client is a leading cloud partner with a strong presence in South India
- It has recently been awarded "Great Places to Work" certificate.
- The team is led by passionate leaders who believe in taking the employees along in its path to growth. The company has recently branched out in Europe in addition to a strong presence in the Middle-East market
What we want :
- Customer Service Manager
- We are looking for a leader who could head the Customer Service catering to both Large and SME segment.
- A strong understanding of cloud services would be an added advantage, especially in the Southern Market .
Role :
- Develop positive Customer Experience
- Build & Expand marketing plans along with the stakeholders
- Be responsible for revenues
- Mentor and build teams
- Enhance the systems and processes for better customer success
- Engage with existing clients
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