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Co-Founder & CEO at Toran Global
Views:2591 Applications:65 Rec. Actions:Recruiter Actions:42
Head - Customer Service - Farm Machinery (10-15 yrs)
Head - Customer Service - Farm Machinery
- Designing and implementation of Dealer Development strategy
- Designing and implementation of Customer Care strategy
- Developing check points to ensure quality at dealerships, processes and system.
- Ensuring technical capability enhancement of dealer service manpower
- Overlooking at infrastructure at dealership
- Capability Development of CCM & Service Officers
- Managing and reviewing product performance
- Strategizing and Designing new customer centric initiatives.
- Ensuring implementation of actions arising out of Customer Satisfaction Survey
- Ensuring seeding of feedback post product trials to the Sales function.
- Achieve all Business parameters for Customer Care
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