Upgrade to Pro Member
HR at Peoplenomic Consulting Firm
Views:587 Applications:169 Rec. Actions:Recruiter Actions:77
Head - Customer Service - BFS (8-15 yrs)
Key Responsibilities :
- Managing Customer Service function through all channels
- Ensure all customer Request / Queries / Complaints are addressed within time limits
- Build 'customer first' approach for the business, including with the outsourced partners
- Ensure all tools like personal interaction, telephonic interaction and digital and written communication are used to reach the customers effectively
- Design and implement measurement tools for customer service experience and provide periodic reports to senior management
Skill Sets:
Functional Skills:
- Should understand the accounting principles, borrower ledgers, banking rules and regulations related to retail assets
- Should be comfortable with technology
- Meticulous in working and maintaining record.
- Must have handled large volumes
Soft skills:
- Team player
- Positive and customer service attitude for internal and external customers.
- Active Listening
- Empathy and Understanding
- Creative Problem Solving
- Follow-Up Questioning
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
