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01/06 Vidhi Maru
HR at Peoplenomic Consulting Firm

Views:406 Applications:114 Rec. Actions:Recruiter Actions:80

Head - Customer Service - BFS (7-13 yrs)

Mumbai Job Code: 1104239

Customer Service Head


Key Responsibilities :

- Managing Customer Service function through all channels

- Ensure all customer Request / Queries / Complaints are addressed within time limits

- Build 'customer first' approach for the business, including with the outsourced partners

- Ensure all tools like personal interaction, telephonic interaction and digital and written communication are used to reach the customers effectively

- Design and implement measurement tools for customer service experience and provide periodic reports to senior management

Functional Skills :

- Should understand the accounting principles, borrower ledgers, banking rules and regulations related to retail assets

- Should be comfortable with technology

- Meticulous in working and maintaining record.

- Must have handled large volumes

Women-friendly workplace:

Maternity and Paternity Benefits

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