Principal Consultant at Talent Leads Consultants
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Head - Customer Service - Asset Management Firm (5-15 yrs)
Customer Service :
1. Team development, motivation and management
2. Develop feedback mechanism
3. Develop and run customer and distributor engagement program
4. Bench-marking customer services
5. Analyzing customer need, suggest & evaluate new services
6. Supervision of other people's manager
7. Supervising regulatory Complaints and reports
8. Managing escalation from investors/distributors
9. Analyzing complaints/grievances/transaction
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