Your responsibilities include: - Managing CSAT for customers via customer representatives and learning platform. - Improve customer service experience, create engaged customers and facilitate retention for the platform - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document customer service actions and discussions - Analyse statistics and compile accurate reports - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment - Keep ahead of industry's developments and apply best practices to areas of improvement - Control resources and utilise assets to achieve qualitative and quantitative targets - Own, strategize and deliver upselling, cross selling and retention.

Mumbai

Head - Customer Service 

Head - Customer Service  ,Job Description for Head - Customer Service  in Tyche Jobs in  Mumbai for (12-15) years of experience. Apply Now!

Job Description for Head - Customer Service  in Tyche Jobs in  Mumbai for (12-15) years of experience. Apply Now!