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Global Talent Search Partner at XL Recruiters
Views:493 Applications:79 Rec. Actions:Recruiter Actions:16
National Head - Client Servicing & Retention - Health Insurance (10-15 yrs)
Job Responsibilities :
- Ensure Retention of customers and improve surrender retention
- Ensure smooth functioning of operational activities of ECS and other related processes
- Planning, strategizing and implementation of various action plans for improving persistency, renewal collection and retention
- Launch & manage contests, R&R for vendors and internal sales teams
- Identify opportunities to improve renewal collections through innovative means through alternate modes of collection & data enrichment
- Data Analysis and data mining for strategy formulation
- MIS and other related information
Key Performance Indicators :
- Improve operational efficiency for enhanced customer service and streamline internal processes pertaining to Billing, ECS Registrations, Surrender Retention, MIS reporting, System enhancements & ISO audit
- Retain maximum policies by convincing the customers
- Skill and Personality Development of team Quantitative
- Manage overall cost for the renewal collection activity, Improve collections through Vendors & Internal Sales team
Preferred Credentials :
Work experience :
- Strong collections and retention projects experience while working with an insurance company
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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