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22/04 HR
HR Manager at Zenith HR Solutions

Views:887 Applications:112 Rec. Actions:Recruiter Actions:0

Head - Customer Relationship Management - Hospitality (8-15 yrs)

Mumbai Job Code: 1084096

Company Details -

They have been created to craft contemporary, luxury vacations for discerning travelers which offers high-end luxury homestays across holiday destinations, in India and South-East Asia.

Core Responsibilities -

To build and manage a team that serves as the primary point of contact for all homeowners thus aiming to ensure 100% client satisfaction and retention.

Responsible for PAN India Locations

Duties & Responsibilities: -

- Play a pivotal role to build a mechanism/team that serves as first point of contact for all homeowners for check-in, check-out, concierge needs, etc

- Collate a centralized database of all the queries/complaints/concerns received from homeowners and ensure they are attended to by internal teams

Skills Required

- Entrepreneurial skills to set up this department

- Leadership skills

- Good communication skills

- Good interpersonal skills

- Active problem-solving skills

- Customer Focus

- Ability to handle pressure

- Well-presented, polite and tactful

- Good organizational skills

- Must be flexible with working nights, weekends, and holidays

- Proven excellence in customer service

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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