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Head - Customer Relationship Management - eCommerce (7-10 yrs)
ONLY FOR FEMALE CANDIDATE
Hiring for the role "E-commerce- CRM Head" for one of my logistics client based out in Mumbai (Goregaon)
- We are looking for an experienced customer relationship manager to be responsible for engaging with key customers by building and preserving trusting relationships.
- The CRM will constantly identify opportunities to grow the customer base and build positive relationships with new clients.
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
Requirements:-
5+ yrs of experience into CRM handling.
Excellent interpersonal and communication skills.
A team player with leadership skills
focused on customer satisfaction.
Extensive travelling would be required.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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