CM Recruitment at Recruitment Firm
Views:802 Applications:267 Rec. Actions:Recruiter Actions:76
Head - Customer Experience - Startup (4-7 yrs)
Job Description :
- You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback
- Developing holistic customer journeys
- Organize, plan, and monitor a company's customer service department to ensure optimized interaction between a company and its clients.
- Establish communication mediums through which customers can readily contact a company and vice versa