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25/05 Amandeep
CM Recruitment at Recruitment Firm

Views:802 Applications:267 Rec. Actions:Recruiter Actions:76

Head - Customer Experience - Startup (4-7 yrs)

Bangalore Job Code: 1100861

Job Description :

- You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.

- Tracking customer experiences across online and offline channels, devices, and touchpoints.

- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.

- Analyzing customer feedback

- Developing holistic customer journeys

- Organize, plan, and monitor a company's customer service department to ensure optimized interaction between a company and its clients.

- Establish communication mediums through which customers can readily contact a company and vice versa

Women-friendly workplace:

Maternity and Paternity Benefits

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