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11/10 Rajat
Lead Talent Acquisition at Talentiser

Views:1671 Applications:485 Rec. Actions:Recruiter Actions:206

Head - Customer Experience/Retention - Internet/Online (10-20 yrs)

Noida/Bangalore/Mumbai Job Code: 990262

Job Description:-

- To improve retention and reduce attrition.

- Work with and lead inbound and outbound customer facing teams to reduce customer churn. Includes call centre, field teams, sales teams, operations teams across the org.

- Install and improve processes internally and externally

- Proactive activation working on early warning triggers

- Create and execute to a strategy for improved customer retention and NPS actionables correlated to retention

- Introduce and leverage technology; install a predictive customer retention and risk-scoring model

Key Requirements:-

- 10+ years experience in leading customer-facing organizations. B2B/ B2C/ SaaS preferred. Ideally combined background of post-sale and sales experience

- Strong empathy for customers AND passion for revenue and growth

- Analytical and process-oriented mindset

- Demonstrated desire for continuous learning and improvement

- Enthusiastic and creative leader with the ability to inspire others

- Excellent communication and presentation skills

- Relevant Bachelor's degree; preference for computer science or related degrees

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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