Head - Customer Experience & Operations - Internet/eCommerce Startup - IIM/ISB/MDI/FMS

Head - Customer Experience & Operations - Internet/eCommerce Startup - Tier 1 Institute Graduates /PG

Responsibilities:

- Building and Owning Customer Experience and Operations process

- End to end responsibilities of defining KRAs, SLAs and processes such that 100% fulfilment (providing hire to employers) happens for employers

- Build an efficient tele calling operations to do fulfillment process from scratch

- Owning the happiness metric (NPS) and the entire user journey

- Suggesting product enhancements to improve user experience

- Coordinating with stakeholders within the company to achieve target metrics

- Work closely with leadership team future strategies

- Lead and inspire team members

Eligibility Criteria:

- Candidate should have 3-5 years of experience in leading the customer experience and operations team

- Should have worked in a Series B+ startup

- Should be B.Tech/BE from top institutes

- Should be ready to relocate to Bangalore

- Notice period should be 2 months or less than that

Preferred Qualifications:

- Startup experience at ecommerce companies 

Skills:

- Should be high on ownership and responsibility

- Should have worked in aggressive target driven culture

- Should be proactive

- Should be open to try out new experiments

- Should be able to inspire large teams

- Should have frugal mind-set

- Should display never give up Attitude

- Should be able to work with different teams

- Should have displayed an urge of rapidly growing within an organization and take higher responsibilities