Consultant at CareerNet Technologies
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Head - Customer Experience/Inside Sales - FinTech/Bank (10-17 yrs)
Role: Customer Experience Head
Function: Inside sales/Customer Support
- Head of inside sales and customer support.
- Design customer service processes that scale at every point in the customer lifecycle including sales, onboarding and retention.
- Review and improvise existing policies to scale up on existing quality standards.
- Recruit, train and build professional development plans for the customer facing team.
- Monitor team performance, productivity and service levels on an ongoing basis.
- Establish formal service level agreements for commitments to internal and external stakeholders, and iteratively improve upon delivery standards.
- 10+ years
- Relevant experience in leading large customer support teams