21/10 Priyanka S
Consultant at CareerNet Technologies

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Head - Customer Experience/Inside Sales - FinTech/Bank (10-17 yrs)

Bangalore Job Code: 858152

Role: Customer Experience Head

Function: Inside sales/Customer Support

Description:

- Head of inside sales and customer support.

- Design customer service processes that scale at every point in the customer lifecycle including sales, onboarding and retention.

- Review and improvise existing policies to scale up on existing quality standards.

- Recruit, train and build professional development plans for the customer facing team.

- Monitor team performance, productivity and service levels on an ongoing basis.

- Establish formal service level agreements for commitments to internal and external stakeholders, and iteratively improve upon delivery standards.

Requirement:

- 10+ years

- Relevant experience in leading large customer support teams

Women-friendly workplace:

Maternity and Paternity Benefits

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