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Consultant at CareerNet Technologies
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Head - Customer Experience/Inside Sales - FinTech/Bank (10-17 yrs)
Role: Customer Experience Head
Function: Inside sales/Customer Support
Description:
- Head of inside sales and customer support.
- Design customer service processes that scale at every point in the customer lifecycle including sales, onboarding and retention.
- Review and improvise existing policies to scale up on existing quality standards.
- Recruit, train and build professional development plans for the customer facing team.
- Monitor team performance, productivity and service levels on an ongoing basis.
- Establish formal service level agreements for commitments to internal and external stakeholders, and iteratively improve upon delivery standards.
Requirement:
- 10+ years
- Relevant experience in leading large customer support teams
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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