Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
28/06 Mamta Uttamchandani
Talent Aquisition at SnapSeaarch

Views:645 Applications:203 Rec. Actions:Recruiter Actions:2

Head - Customer Experience - Hotels (14-30 yrs)

Mumbai Job Code: 1280996

- Principal responsibilities include Measurement and monitoring of Customer Experience at different level of the Customer life cycle journey.

- Experience in Governance through NPS monitoring and Mystery audit and various other monitoring through Contact Centre.

- Management of contact center which involves all digital lead management, feedback collection, Complaint Management, Road Side assistance etc.

- Monitoring of Sales CRM for the business module with IT coordination.

- Should be dominant Striving and Relating talent

- Competencies required for the Job: Strategic Business orientation, Managing Change, Customer Experience & Focus, Innovation, and Execution Excellence

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.