Talent Aquisition at SnapSeaarch
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Head - Customer Experience - Hotels (14-30 yrs)
- Principal responsibilities include Measurement and monitoring of Customer Experience at different level of the Customer life cycle journey.
- Experience in Governance through NPS monitoring and Mystery audit and various other monitoring through Contact Centre.
- Management of contact center which involves all digital lead management, feedback collection, Complaint Management, Road Side assistance etc.
- Monitoring of Sales CRM for the business module with IT coordination.
- Should be dominant Striving and Relating talent
- Competencies required for the Job: Strategic Business orientation, Managing Change, Customer Experience & Focus, Innovation, and Execution Excellence
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