Weddingz.in is India's largest wedding co, and now part of OYO - India's largest hospitality company. Experience head is accountable for defining customer experience and the implementation of it. Job Description : - Understand wedding consumer - Define brand communication at all customer touch points - Define customer experience including customer communication at all touch points [pre event, event, post event] - Ensure all communication is holistic at all touch points - Implement the brand plan and the customer experience plan with ops head, regional head and NPS head - Ensure implementation has 100% adherence to plan - Create a QC plan to ensure adherence Requirements : - Tier 1 College MBA preferred - Prior customer experience role must - Analytical and self drove - Strategic thinker - Thinks and behaves like an entrepreneur - Open to travel

Mumbai

Head - Customer Experience - Hospitality Firm - IIM/ISB/MDI/FMS 

Head - Customer Experience - Hospitality Firm - IIM/ISB/MDI/FMS  ,Job Description for Head - Customer Experience - Hospitality Firm - IIM/ISB/MDI/FMS  in Ardent Aspirants in  Mumbai for (3-5) years of experience. Apply Now!

Job Description for Head - Customer Experience - Hospitality Firm - IIM/ISB/MDI/FMS  in Ardent Aspirants in  Mumbai for (3-5) years of experience. Apply Now!