Head - Customer Experience - Food Tech

Head - Customer Experience - Food-Tech - 2-4 years

Industry - FMCG / Foods / Beverage

Category - Sales & Marketing

Skills - Customer experience, Consulting

Job Type - Permanent

Description :

- This role is all about ensuring total delight for customers who reach out through any communication channel. It means delighting customers beyond their expectations so that it's a unique and memorable experience for them.

Client Details :

- The client is a leading organisation in the Food-Tech space. Founded in 2011, the company now has presence not only in India but across 5 other countries around the globe.

Job Description :

- Tansforming the current customer experience processes

- Developing a new process to deliver unparalleled customer experience.

- Moving beyond the traditional way of customer service.

- Working actively with operations and training team and building processes and culture at various to maximise the customer experience at the first instance itself,

Profile :

- 2-3 Years of work experience

- Candidates coming from a consulting background or having transformed costumer experience in own organisation is a plus

- Ability to build and sustain large teams

Job Offer :

- Leadership role in a fast-growing set-up

- Build a first-in-class customer experience

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Simran Kaur on +91 (0) 22 4236 3321.

Contact - Simran Kaur - +91 (0) 22 4236 3321

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