Head - Customer Experience - Financial Services (6-14 yrs)
Industry - Banking / Financial Services / Broking
Job Type - Permanent
Description - Head the Customer service setup of a well established Financial Services firm
Client Details : Our client is a well established Financial services firm
- Improve customer service experience
- Take ownership of customer issues and follow problems through to resolution.
- Understand and own the controllable elements of service level delivery, productivity, staffing, and quality KPIs.
- Be a voice for our customers by identifying customer needs, provide customer insights and collaborating with cross-functional teams to provide solutions for those customers.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Collaboration with other departments to resolve complicated issues & issues which require special attention.
- Analyse customer care data and statistics to obtain results useful in taking key business decisions.
- Contribute to the development of industry-leading processes and best practices for delivering customer success.
- 6+ years of experience in Customer Service
- Should have experience in devising technology-based solutions for recording customer feedback.
- Should have experience in streamlining & automation of inbound and outbound communication channels
- MBA from Tier 1/Tier 2 college
Job Offer :
- Meritocratic Culture
- Opportunity to head the entire vertical
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Shubham Kathuria on +91 124 452 5406
Contact - Shubham Kathuria - +91 124 452 5406
The Apply Button will redirect you to website. Please apply there as well.